Personal Skills Summary
- Intelligent and self-confident
- Able to learn and adapt quickly
- Willing to accept responsibility
- Capable of working independently as well as in a team
Computer Skills Summary
- Working knowledge of the following operating systems:
- Windows Server and Client
- Linux
- UNIX/Solaris
- DOS
- Familiar with data center operations including:
- Server rack, switch, and router installation
- CAT5/6, MRJ, fiber, and power cable installation
- Rackmount servers, blade chassis, storage systems
- HVAC and airflow
- Hands-on experience with many peripherals and internal components in addition to:
- Motherboards, processors, memory
- Sound, video, and network cards
- Printers, modems
- DVD-ROM, CD-ROM, hard disk, floppy drives
- USB and firewire devices
- Proficient in a variety of applications such as:
- Request Tracker, Perforce, DevTrack, Livelink
- Nagios, Cacti
- Microsoft Office, Google Docs, Corel WordPerfect Suite
- Microsoft Outlook/Exchange
- Microsoft SQL Server, Oracle, SQL
- VMWare, VirtualPC, Hyper-V
- PowerShell
- Experienced in troubleshooting and installation of many types of software and hardware
Certifications
- BlackBerry Certified System Administrator, December 2011
- BlackBerry Certified Support Specialist, November 2011
- CompTIA Linux+, July 2011
- LPI Junior Level Linux Professional (LPIC-1), July 2011
- Novell Certified Linux Administrator, July 2011
- Novell PartnerNet Data Center Technical Specialist, July 2011
- MCTS: Windows Server 2008 Applications Infrastructure, Configuring, June 2011
- CompTIA A+ CE (2009 Edition), March 2011
- CompTIA Network+ CE (2009 Edition), April 2011
- CompTIA Network+ (2007 Edition), December 2008
Work Experience
185 Columbia Street West, Waterloo, Ontario
Team Lead, Infrastructure Software Lab - BlackBerry Infrastructure Group
- Maintained duties and responsibilities from previous System Administrator role
- Managed a team of four system/network administrators
- Conducted yearly performance reviews and routinely offered feedback
- Reviewed resumes, interviewed, and hired co-op students and full-time employees
- Planned quarterly/yearly budgets for the data center
185 Columbia Street West, Waterloo, Ontario
System Administrator - BlackBerry Infrastructure Group
- Ordered/installed/imaged various workstations and servers for lab use
- Administered a variety of hardware including filers, blades, and load balancers
- Maintained a VMware cluster running hundreds of virtual machines
- Monitored systems in the data center using Nagios
- Managed and maintained a test system used by hundreds of testers and developers
- Supported one large team and five smaller teams for daily IT issues
175 Columbia Street West, Waterloo, Ontario
Software Test Specialist - SV&V Infrastructure Testing (Relay)
- Tested a scalable, distributed, redundant system
- Created, maintained, and executed test plans
- Logged, tracked, and verified product defects
- Configured and maintained a test lab environment (15 computers)
- Worked with a variety of handheld devices for compatibility testing
- Established automation of tasks to assist the testing effort
- Assisted with reports for program reviews
175 Columbia Street West, Waterloo, Ontario
Software Quality Assurance Specialist - BlackBerry Enterprise Server for Lotus Domino
- Created and maintained test plans
- Executed test plans and logged defects
- Configured Lotus Domino servers and Lotus Notes clients for testing purposes
295 Phillip Street, Waterloo, Ontario
Software Quality Assurance Specialist - Co-op
- Primary QA tester for ISP Server, ISP Web Interface, and IMAP BES products
- Created, maintained, and executed test plans and logged defects
- Configured Solaris, NetWare, and IMAP email server machines for testing purposes
- Reviewed help documentation for accuracy
1150 Eglinton Avenue, Toronto, Ontario
Application Development Technology Tester - Co-op
- Performed regression tests on VisualAge for Java 2.1 Debugger for AIX
- Performed regression tests on VisualAge for Java 3.0 Debugger for NT
- Tested and logged bugs on VisualAge for Java 3.0 Debugger for AIX
3500 Steeles Avenue, Markham, Ontario
Dial Team Assistant - Network Services - Co-op
- Monitored LIGs daily for problems; performed maintenance; updated diagrams
- Prepared monthly Service View Reports and Global Report Cards
- Updated the network database when network changes occurred
- Assisted in network planning
- Configured US Robotics modem chassis
1600 Carling Avenue, Ottawa, Ontario
Quality Assurance Specialist - Corel Ventura 8 - Co-op
- Tested and logged bugs on Corel Ventura 8 and Corel Versions 8
- Tested UI and customization to ensure the application had a consistent look and feel
Quality Assurance Specialist - Corel Office for Java - Co-op
- Tested and logged bugs on Corel Presentations for Java and Corel Email for Java
- Tested on many platforms including: Windows 95/NT, MacOS, OS/2, and Solaris
Volunteer Experience
109 Young Street, Kitchener, Ontario
- Organized a LAN from the existing computer infrastructure
- Integrated a shared high-speed Internet connection into the existing LAN
- Created and presented a budget to order new computers
- Installed a new LAN running Windows Small Business Server 2003
- Migrated client machines from Windows XP to Windows 7
- Designed and implemented a custom database application for office use
175 Columbia Street West, Waterloo, Ontario
Software Social Committee, Co-founder
- Planned and organized fun social events for the Software group
Software Engineering Services Social Committee, Co-founder
- Planned and organized fun social events for the SES department
Emergency Safety Officer
- Assisted with building evacuation during fire drills
- Responsible for the safety of fellow co-workers in the event of emergencies
- Trained in the use of fire extinguishers
Blood Donor Clinic, Assistant
- Helped with registration of new donors
- Explained procedures and processed forms
2002 Company Picnic, Volunteer
- Aided with registration of picnic participants
- Directed people to proper stations as they arrived
Liberty Pentecostal Church - 1993-1995
Corner of Martin Road and Highway #2, Bowmanville, Ontario
Teacher's Assistant
- Supervised children ages 8 to 10 years old
Courtice Secondary School - 1992-1996
1717 Nash Road, Courtice, Ontario
Peer Tutor
- Assisted students in many subjects including Mathematics and Computer Science
Education
110 King Street East, Kitchener, Ontario
- Currently completing a 52-week Network Engineer diploma program
- Courses include A+, Network+, Linux, Windows 7, Exchange, Active Directory, SQL, and virtualization
- Maintaining a 96% average
200 University Avenue West, Waterloo, Ontario
- Bachelor of Mathematics for Honours Computer Science Co-Op
Courtice Secondary School - 1992-1996
1717 Nash Road, Courtice, Ontario
- Courses including programming, microcomputers, science, and mathematics
Training Courses
Waterloo, Ontario
- lead(on): People Leadership Development Series
Waterloo, Ontario
- OPSWARE Server Automation System 6.5 Fundamentals
- OPSWARE SAS Application Configuration and CML
Toronto, Ontario
- Network+ Certification Support Skills v1.6
Toronto, Ontario
- Windows Server 2008: A Comprehensive Hands-On Introduction
Waterloo, Ontario
- HP Server Automation System Fundamentals
Waterloo, Ontario
- BladeLogic Essentials
- BladeLogic Compliance
- BladeLogic Configuration
Waterloo, Ontario
- Windows 2003 / XP / 2000 Internals, Troubleshooting, and Memory Dump Analysis (INT 221)
Waterloo, Ontario
- BladeCenter Technical Training (TRX14NCE)
Richmond Hill, Ontario
- Accelerated CCNA Exam Preparation
Waterloo, Ontario
- Performance Monitoring & Bottleneck Analysis
- Data ONTAP: NFS Administration
- Data Protection Solutions
Kitchener, Ontario
- UNIX Systems Administration
Waterloo, Ontario
- TeamTest Fundamentals for Functional Testing
- TeamTest Fundamentals for Performance Testing
Toronto, Ontario
- Implementing Domino R5 on a Windows 2000 Server
Awards Received
- Governor General's Award (1996)
- Ontario Scholar (1996)
- Honour Roll (1992-1996)
- Highest Academic Achievement (1993-1994)
Extracurricular Activities
- Courtice Secondary School Math Club (1992-1996)
- Liberty Pentecostal Church Band (1995-1996)
- Highschool Concert and Stage Bands (1992-1996)
- University Stage Band and Ensemble Group (1998-2004)
Interests and Activities
- Playing video games, reading, listening to music, playing pool, and playing the saxophone.
Last updated January 10, 2012.
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